These are our terms and conditions of business. They explain the basis on which we offer our services and in particular what you can expect from us and what we expect from you. The terms and conditions are important and you should read them carefully. If there is anything in the terms and conditions that you do not understand please contact Seven Internet on 01329 630200
In our terms and conditions we use words that have special meanings as below :-
“Fees” means the fees that we charge for hosting your Web site on our server. The fees that you pay depend on the Service that you have decided to purchase “Service” means the service or services that you have chosen to purchase, as set out on your order form. “we” or “us” means Seven Internet Ltd.
1.) The Service we are providing
When we have processed your order and received any fees which are due from you, we will grant you a right to use the Service. By completing your order form you will be deemed to have agreed to a 12 month contract and also to these terms and conditions. The right to use the Service is personal to you and will continue until our agreement with you comes to an end.
Use of the Service
In order for us to be able to provide the Service you must have the right computer equipment, a modem and a telephone line. The particular computer equipment that you need depends on the Service that you wish to receive. The Fee that we charge for the Service does not include providing you with any equipment or telephone lines. When you use the Service you may be making a telephone call to a number which connects you to our network. The cost of the telephone calls you make to our network will be billed to you by your telephone company which is paid by you. Remember that in general you are charged by your telephone company for the actual length of time that you are connected to the Service and it is your responsibility to ensure that the call is charged at any special rate that you may have agreed with your telephone company.
2.) Passwords and Security
In order to use the Service you will be given a password and user name. It is important that you keep these secret. If you think that anyone else knows your password and/or user name you must tell us immediately and change your password. We may change your password without first telling you if we think that it is being used by another person. If you are a corporate user, then the company is also responsible, together with the individual using the account.
3.) Fees and charges
You agree that you will pay the appropriate Fees for the Service on time. All Fees must be paid in advance of the period of use, and payment terms are 7, 14 & 30 days from date of invoice. The amount payable by you will be set out on your order form. You understand and agree that if you fail to make payments of Fees when they are due, we may charge interest on late payments at an annual rate of interest equal to the base lending rate of Lloyds TSB plus 4%. We reserve the right to charge for additional space used at our current rates in force at any time.
We reserve the right to charge for additional space or data transfer used at our current rates in force at any time.
4.) What we expect from you
You are entirely responsible for the content of your web-pages. You agree to indemnify Seven for any claims arising from the content of your Web Site. You may not, under any circumstances, use Seven Internet’s services to do any of the following: publish, post, distribute, or other unlawful material or information or otherwise violate the legal rights (including rights of privacy and publicity) of others, engage in illegal or unlawful activities make available / upload files that contain software or other material protected by intellectual property laws (or by rights of privacy or publicity) unless you own or control the rights thereto or have received all necessary consents; make available / upload files that contain a virus or corrupted data falsify the source or origin of software or other material contained in a file that you make available on your web-pages act, or fail to act, in your use of the web-pages, in a manner that is contrary to applicable law or regulation. You are entirely responsible for any civil or criminal liability which is incurred as a result of your use of your web space. You agree to accept full responsibility for the content of your e-mail and web site and agree to indemnify Seven against any civil or criminal liability which is incurred as a result of your use of the services. You may not use the service for the distribution of unsolicited bulk e-mail known as “Spam”. Users must not participate in any form of unsolicited bulk e-mailing or Spam.
Spam is defined as “e-mail sent to addresses that do not affirmatively and verifiably request such material from that specific sender that includes advertisements or solicitations, commercial or otherwise, regardless of content.” Without exception, Seven Internet prohibits the practice spam of any type, regardless of content, and will take action to prevent this practice. We reserve the right to terminate accounts and disallow further service without notice. Spam sent from other networks which reference e-mail accounts or web sites hosted at Seven Internet shall be treated as if they originated from the account referenced, unless there is sufficient reason given for Seven Internet operations staff to believe that the message truly originated with some unrelated party.
Likewise, postings made to the usenet newsgroups or other online forums which reference e-mail accounts or web sites hosted at Seven Internet, and are deemed to be inappropriate according to the local ethical standards of that forum, may be treated in the same manner as unsolicited bulk e-mail above.The Customer is responsible for ensuring that the services obtained from Seven Internet, are used in an appropriate manner by their End Users. Therefore, the Customer must take steps to manage the use of the services obtained in such a way that network abuse is minimized. The Customer must also make contact information publicly available, and must respond in a timely manner to any complaints. Seven Internet shall consider any complaints regarding the Customer’s End Users to apply to the Customer.
If you fail to pay Fees when they are due or abuse the Service we may terminate your access to the Service. If we terminate your access to the Service as a result of your abusing it, we will not refund any Fees. You may terminate your agreement with us at any time of giving us notice in writing or by e-mail. We will then send you an acknowledgment of termination. Termination of the agreement will become effective at the end of the then current payment period provided that we have acknowledged your notice of termination at least seven days before the end of that payment period. If you receive our acknowledgment less than seven days before the end of that payment period then the agreement will terminate at the end of the next payment period. We retain the right to terminate your right to use the Service at any time, without giving any reason.
Excessive use of server resources
If a website is found to be monopolising the server resources, Seven Internet reserves the right to suspend that site immediately at our sole discretion. This policy is only implemented in extreme circumstances and is intended to prevent the misuse of our servers. Customers may be offered an option whereby Seven Internet continues hosting the website for an additional fee.
6.) What you can expect from us
We will do our best to maintain the operation of the Service in accordance with the information that you have received about it. We cannot and do not accept any responsibility for the computer equipment and telephone services that you use to access the Service. Accordingly our liability to you, whether for breach of contract, negligence or otherwise, in respect of any defect in or discontinuance of the Service is limited to the price that you have paid to use the Service. You agree that we are not liable to you for any special or consequential damages that you may suffer as a result of loss of business, contracts, profits, savings or otherwise. Seven Internet will at all times use best endeavors to attempt to maintain an uninterrupted and error-free service, however Seven Internet make no representations or warranties regarding the services provided by them and do not warrant that use of Seven Internet will be uninterrupted or error-free, or that Seven Internet services will meet any particular criteria of performance or quality. Your use of Seven Internet services is at your own risk. You accept full responsibility for such use and the risk of any loss resulting from your use of the system and the content of your pages. You also accept full responsibility for safeguarding and backing up your own data.
Domain name registrations are not guaranteed and are subject to confirmation. Seven do not accept liability for any special or consequential damages that you may suffer as a result of domain name registrations. Seven give no warranty that the Internet Domain Name requested will not infringe the rights of any third party, and you agree to indemnify Seven in respect of any such infringements. Seven act as an agent for the naming authority and the contract for name registrations is between you and the naming authority and you are bound by the terms and conditions of the naming authority. Naming Authority terms & Conditions:-
.UK top level domains, .co.uk, .org.uk, .ltd.uk, .plc.uk: http://www.nominet..uk/go/terms
Generic top level domains, .com, .net, .org, .biz, .info: https://opensrs.com/domain-policies
CentralNIC top level domains, .uk.com, .uk.net, .gb.com, .gb.net: http://www.centralnic.com/terms.php
7.) Personal data
You warrant that the name, address and payment information that you provide to Seven Internet is correct and you agree to notifying Seven Internet of any changes in name, address and/or payment details. We may retain information that you provide to us about yourself. We may from time to time use the information that you have provided to offer you other services that we feel may be of interest to you. If you do not wish us to use the information that we hold about you in this way please notify us by post. Any information held by us about you will be available for inspection by you in accordance with the terms of the Data Protection Act 1984.
8.) Changes, amendments and notices
If we change the price of the Services we will give you at least 30 days notice. You are also responsible for reviewing regularly information posted on-line in the terms and conditions page. Please note that any notice you give to us will only be considered effective from the day on which we acknowledge it. If you no not receive an acknowledgment of any notice that you send to us within 7 days please telephone Seven Internet on 01329 630200
9.) Governing law and jurisdiction
These terms and conditions are governed by English law and we both agree to submit to the exclusive jurisdiction of the English Courts. We both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them. Your statutory rights are not affected.
10.) .UK Domain names
To ensure our customers get the support they need Nominet mandates the stipulation of a number of important clauses, we aim to respond to all queries within 4 hours and no more than 24 hours, you can use any of the contact methods on our site (e-mail or phone or your control panel) to make contact with us. We would typical aim to resolve any queries within 48hours, sooner if the matter is urgent. For abuse specific complaints please use firstname.lastname@example.org.
If you’re unhappy with the way we’ve handled your case you’re welcome to make a complaint, as an ISO9001 company any of our staff will gladly forward your complaint onto the relevant parties or you can write to our customer services team using the address on our website. We would hope that customers will be satisfied by our complaints handling procedure, if not we would welcome external arbitration at your expense.